✯ PRIVACY AND SECURITY POLICIES
➜ This security policy has been prepared by Enter Gaming B.V. and we assure you that we use the highest technology for the privacy of all users. The following privacy policy includes the applications valid for the Enter Gaming B.V. website.
✯ Registration
➜ In order to use this website, the user must first become a member. During registration, the user must provide contact information (eg a name, email and phone number). This information will be used to communicate about the service of our website that the user is interested in. The user's demographics (eg gender) and identifiers (eg username and password) are optional, but recommended so we can deliver a personalized service experience on our site.
✯ Information Use
➜ We use your IP address to diagnose problems with our servers and to administer our website. When placing a bet or connecting to our secure server, your IP address is matched with your user ID and used for two-part prevention and tracking against fraud. This information is not used for any other purpose.
✯ Profile
➜ We may collect information through cookies or third parties in order to create the profile of our users. A profile can be defined as detailed information in which we store the preferences of individual users. Therefore, it is aimed to improve the site content offered to the user by matching the collected information with the personally identifiable information of the users. This profile is used to enable the user to visit our site privately and ensures that our marketing promotions reach the user directly and appropriately. Your profile is never shared with third parties.
✯ Clear Gifs (Web Beacons / Web Bugs)
➜ We also use Clear Gifs in our HTML-based emails so we can identify which email was opened by the user. This gives us the opportunity to understand how beneficial our marketing campaign and the communication technique used are.
✯ Communication with the Site
➜ Our customers with memberships will be informed about special offers and weekly bulletins through our social media accounts. Hattrick never bothers its users by contacting them via sms.
✯ Service Announcements
➜ Although it is very rare, we only send service-related announcements when necessary. For example, if our service is temporarily suspended for maintenance, we can send an e-mail to users. Generally, users do not have a chance to be excluded from such communication; but they can disable their accounts. However, communication of this nature is not for promotional purposes. Users can request to opt out of this communication.
✯ Customer Service
➜ We regularly communicate with users about the services and accounts requested, by e-mail or telephone, according to the user's desire.
✯ Sharing
➜Third Party / Agents
➜ We are working with another company that handles credit card transactions in order to receive bets. These companies will never keep, share, store or use personally identifiable information for a secondary purpose.
✯ Commercial Transfers
➜ In the event of a commercial transfer, which may be in the form of company marriage, acquisition by another company or sale of some of its assets, the user's personal information is considered as part of the transferred asset in most cases. The user will be informed in advance about the change of membership or the control of personal information.
✯ Links
➜ This website contains links to other sites. Please note that we, as Enter Gaming B.V. are not responsible for the privacy practices of such sites. We want all of our users to know that when leaving our site and/or collecting personally identifiable information, they should carefully review the privacy statement of each individual and all websites. This privacy statement is only the application of the website where the information is collected.
✯ Security
➜ This website takes every precaution to protect the information of our users. After the user reports sensitive information through the website, the information is protected online and offline.
➜ Our employees are required to use the password-protected screen overlay when leaving their desks. If they return, they have to re-enter their passwords to gain access. Beyond that, all employees are updated with their security and privacy practices. In addition to the addition of each new application, each year all our employees receive warnings and/or reminders about the importance of our privacy practices, and are also trained on what to do to make the protection of our users' information more secure. Finally, our server(s) where personally identifiable information is stored are located in a secure environment.
✯ Measures to Protect Children
➜ Hattrick believes in offering a safe environment. But gambling is an adult activity where leisure can be enjoyed. Persons under the age of 18 are prohibited from betting/gambling on Hattrick or other domain names. While we reserve the right to ask any user for documents to verify their age, we may freeze the account in question until such documents reach us. Please do not forget; All earnings of those who bet / gamble on Hattrick or other affiliated domain names, although they are under the age of 18, will be confiscated.
✯ Supplementation of Data
➜ Within this website, it is a necessity to include the information we have received from third parties within the scope of fully fulfilling the obligations to users. However, in order to prevent fraudulent transactions, we verify users' identities and addresses using auxiliaries.
✯ Correction / Deletion / Update / Deactivation of personal information
➜ If a user's personally identifiable information (for example, postal code, phone number, e-mail or postal address) has changed, or if the user has decided not to use our service, our system provides a secure way for the user to correct, update or delete their personally identifiable information.
✯ Change Alert
➜ If we decide to change our privacy policy, we will communicate changes to the privacy statement, homepage and other areas we deem appropriate. Thus, our users will always be informed about what kind of information we collect, how we use it, and under what conditions, if any, it is realized and disclosed. The collected data will be used within the privacy policy.
✯ Customer Concession
➜ Enter Gaming B.V. is committed to being open and transparent in all its financial relations with its customers. Enter Gaming B.V. will be competitive on all major sports events and odds offered by all other betting companies. Hattrick allocates a 24-hour customer service in Persian in order to be able to solve all the problems of its customers as quickly as possible. If any dispute cannot be resolved amicably, complaints@Hattrick.com agrees to abide by independent arbitral awards. Enter Gaming B.V. respects the privacy of all users and assumes responsibilities for the protection of external data about users.
✯ Contact Information
➜ If you, as a user, would like to send us your questions and suggestions regarding our privacy policy, please contact me via complaints@Hattrick.com. Check out our contact page for our other address information.